Cancel And Void An Order If Pending After 12 Hours in Shopify by Using
You can now import the ".arigato" workflow file you downloaded into the app.
- Open the Arigato Automation app in your Shopify admin.
- Visit the "Import & Export" page within the app.
- Scroll to bottom and upload your file to import the workflow.
This automation is fired when an order is created. The workflow waits for 12 hours, and if the order is still pending, cancels and archives the order.
This automation ensures that the store does not have unnecessary open orders and provides ample time for customers with unpaid orders to pay before considering the order as abandoned.
With an extra email action, the workflow can send a notification to both the store email and the customer, notifying them about the cancellation.